![]() ![]() ![]() Hammer described BPR in detail in an article in the Harvard Business Review published in 1990 under the title “ Reengineering Work: Don’t Automate, Obliterate.” He scolded corporate managers for using technology “to mechanize old ways of doing business” and claimed, “They leave the existing processes intact and use computers simply to speed them up.” As prices for business-adaptable technologies became more reasonable, the professors’ research gained more attention. ![]() The goal was to develop a systematic approach to incorporating the new technology - exemplified by the personal computer and the rapidly growing internet - into daily business processes. Some of the largest corporations of the time funded their research. Two university professors, Michael Hammer of MIT and Thomas Davenport of Babson College, are generally credited with coining the term “business process reengineering” through their joint research process called PRISM (Partnership for Research in Information Systems Management). Business process reengineering (BPR) is a method of change management that began in the 1980s when the tech revolution was just beginning to reshape business procedures. ![]()
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